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Archive for Online Business – Page 7

May
3

Online Learning Face To Face

by Jeanette

Design Your Online Course eLearningI finished my doctoral program with over 120 graduate hours. Only 60 of those were required to graduate, but I kept taking courses. After all, we were inventing educational technology during those years!

Every semester there would be new courses created and offered for the first time. And I’d stick around to take them. Eventually my husband said “Why don’t you finish your dissertation, then you can go back and keep taking courses for as long as you want?”

I thought it was a brilliant idea, so I wrote my dissertation over Spring Break, defended and graduated that spring.

Of course, I never went back to take any more courses. By then I was hired by the University of Texas to teach them!

I was also hired by several other groups to teach courses. The Higher Education Institute and Classroom Connect were two of those organizations.

Classroom Connect had a unique model. They held large multi-day conferences around the country for teachers. As an instructor for them I would teach two or three classes multiple times over the three days. Then we would do it again in another city.

Classroom Connect was also one of the first organizations to see that not all teachers could travel to one of their conferences. But they all wanted the information. So they started an Online University.

With a PhD in Instructional Design and my face-to-face teaching experience, as well as prior online learning experience, I was a logical choice to write and pilot some of their core courses.

I then leveraged that experience into creating the curriculum and core for the T.H.E Institute Online University.

Online Learning has been a core skill of mine for more than 20 years. So it was no surprise that I recently returned to my core – and released Design Your Online Course. It takes all of the academic principles I’ve used for years – and updated them into a Practical Model.

The key principle here is to recognize your core skills. And go back to them often. Not only does it feel good, but it’s also easier to create from your core. And the caliber of your products increases as you pull from your core.

2 Categories : 15 Years Online
May
2

First Products

by Jeanette

Create First ProductDo you love learning? I do!  I love to learn things myself and I love to teach others how to do things as well. I have always been fascinated about HOW you teach someone to do something.

So it was no surprise when I became an Instructional Designer. As an Instructional Designer, I am trained to interview and observe an expert in order to determine HOW they do what they do.

Then it is my job to turn around and create quality instructional materials to teach someone else to do what the expert did – at the same level of competence. It involves creating systems of learning, as well as determining the best way to deliver the instruction.

I learned to create learning materials on demand by spending six years writing curriculum materials on a military contract. We were creating modules that were self-contained and shipped to the Navy at sea – so they had to be 100% stand-alone. We had to think through every pencil, ruler, staple – anything they might need to complete the assignments while at sea.

With six years of experience under my belt, it was easy to decide to go back to school and get my Masters in Adult Education – then just keep going for my PhD in Instructional Design.

When I went into business for myself, I quickly realized that I could turn my teaching experience and my instructional design skills into creating information products.

My first products were audio recordings of speeches I gave. I attached a microphone to my lapel and recorded into a portable audio cassette player as I spoke. Then I used my boom box to duplicate the audiotapes. With my color laser printer and Adobe Pagemaker, I created the inserts for the cassette tapes.

This was pretty slick in 1997!

Create audio productsAnd I was really on my way when I started creating “albums.” I ordered the plastic shells, designed the inserts, then bundled one or two tapes and a tips booklet into the albums. Wow! Another product!

Next I branched out into teaching on the phone. I paid for a moderated line from VoiceText here in Austin and taught a multiple part course. Using my Radio Shack parts, I tapped into my phone line and recorded it all on my high-end audio cassette recorder. Now I had a series of audio tapes.

The technology has changed, but the principles remain the same.

[gn_list style=”idea”]
  • Start where you are. I was already speaking in front of audiences. Why not just go ahead and record it!
  • Maintain control and costs. I had a cassette recorder and a boom box for duplication. Sure, I could have “outsourced” it to a production house. But in those days there was no such thing as “on demand” publishing. You ordered 100 or 500 or 1,000 copies – hoped they’d sell. I preferred doing it in house and controlling costs.
  • Use your skills. I always recommend people start product creation with audio products. Why? Because we all can talk! It’s just a simple step to press the record button before you start. And nowadays you can provide a simple mp3 download – no need for a boom box to duplicate and no shipping needed.
[/gn_list]

When you’re ready to start where you are and create your first product, I recommend you start with First Audio Product.

0 Categories : 15 Years Online
May
1

Plan Your Freedom Day

by Jeanette

Quit Your JobOn May 15, 1997 I walked away from my full-time job and onto a plane for my first National Speakers Association workshop. That was my first full day of job-freedom.

This was not a last-minute decision. I had decided several months before that I was leaving on that day. My contract was set for renewal on June 1 and I didn’t want to sign the non-compete clause they were adding. Since I knew I wanted to attend that workshop, I knew that May 15 was it.

I also didn’t leave unprepared. I had already planned my next six months. I purchased five Macintosh laptops and five PC laptops, plus a server and an LCD Projector – while I still had a job to guarantee the purchase. The plan was to pack up, travel to a city, teach a workshop for teachers on How to Publish Your School Website for three days, then go to the next city.

I also didn’t leave without laying the groundwork for sales. With my employer’s permission (they were not going to teach anything that competed with my workshops), I made a list of every school district and teacher I had worked with in the prior four years.

So on May 15, I mailed hundreds of personal notes and invitations to attend one of my pre-scheduled workshops. I also invited them to contact me for consulting.

By the time I returned home after the weekend, I had business waiting for me. And that made all the difference!

Was it a lot of double-work to plan all of this and make all of the arrangements for multiple workshops, hotels, and events while I was still working full-time? Yes.

But I knew I didn’t want to wake up my first day of “freedom” and realize I had to get out there and invent a business! That was downright scary.

So are YOU planning your Freedom Day? If you are, you’ll want to get a copy of Plan Your Online Business. These are the very tools I use to plan and update my business today. I sure wish I had had them in 1997!

0 Categories : 15 Years Online
May
1

Celebrate!

by Jeanette

15 Years Online

You are invited to join us as we celebrate 15 Years Online! It’s because of YOU my readers, subscribers, customers, and friends that this celebration is taking place. So Thank You!

Over the next 15 days I’ll be posting stories from the past years – along with lessons learned. And I look forward to adding your comments and lessons along with mine. Each of the special articles will be marked with 15 Years Online Banner.

If you’d like to add a congratulations or thank you message or testimonial – I’d LOVE to hear from you. Just click to leave a comment below or use our Audio Testimonial Line. Or if video is your preference, send me the link to your video! One way or another – I want to hear from YOU!

3 Categories : 15 Years Online
Apr
26

New Look Unveiled

by Jeanette

As we approach our 15th Anniversary online, there are some changes going on.

First on the list is a NEW LOOK for my blog!

My mastermind has been nagging me for years to update the look of my sites, so I’m starting here. And even I have to agree – it’s a nice change. So thanks everyone for staying on my case about it.

I want to send a special thank you to Armand Morin, my friend and mentor, who personally created the header for me. Thank you, Armand!

I also want to thank Marcus, my webmaster, and the team at iThemes – who answered a LOT of questions for me – and even fixed multiple things I messed up here and there.

Even my good friend Michel Fortin got involved as part of a class I was taking from him, giving me valuable feedback and a list of  invaluable plugins to use!

As with anything online there are three things that are important here:

1. It takes a TEAM to put together a bigger picture and a bigger business. Sure, you can start alone, but when you want to grow, you need help beyond yourself.

2. It takes TIME to evolve. Not only do you need to learn and get comfortable with new technology and tactics. But you also need to evolve yourself.

3. The most important aspect of any change you make is that it must matter to your CUSTOMERS. If they don’t like it – it won’t matter!

So now it’s YOUR turn. Please take a look and let me know whether or not you like the new look – and what else you’d like to see here! I’ve put up a poll on the right and I’d love your comments below –

Thanks for your help and inspiration!

33 Categories : Starting Over
Apr
25

Online Business Daily Should List

by Jeanette

Business Task ListOn a regular basis, people ask what they should be doing to run their business. After all, if you’re in an office, you can watch the person next to you to get an idea of what they do every day, how they do it, how often they do it – generally model what they do.

But when we’re each working from our homes, it’s hard to model what someone else is doing unless you ask.

So as part of the Starting Over series, here’s how to determine what you “should” be doing daily and what you “must” do daily.

Start by listing out everything you think you should do daily. As you’re making this list of “shoulds” be realistic. Yes, we should create World Peace, but it’s not gonna happen on this list.

Just as an example, here are some of the “shoulds” from my list, as an information marketer. The times are my estimates on how long I should dedicate to that task daily.

[gn_list style=”star”]
  • Respond to client emails. (15 min)
  • Respond to staff emails. (10 min)
  • Write or distribute an article. (30 min)
  • Send an email broadcast or add to an autoresponder sequence. (30 min)
  • Record or edit a video. (60 min)
  • Create or monitor ads. (30 min)
  • Social media (3 sites x 10 min each x twice a day = 60 min)
[/gn_list]

Now I “could” go ahead and add product creation, writing sales letters, adding to membership sites, etc. But those are additional tasks, on an as-needed basis. All I’m trying to capture above are those things I “should” be doing daily.

And suddenly the job doesn’t seem that big! After all, if I do everything I “should”, I’m only spending 4 hours a day!

And now for the Musts – the positively, even if I don’t feel like working that day tasks. For me they are:

[gn_list style=”thumbs”]
  • Respond to client emails. (15 min)
  • Respond to staff emails. (10 min)
[/gn_list]

Essentially in a half hour a day I could maintain my business. Of course that doesn’t provide any time for marketing or growth. But it does show me that on those days “I don’t wanna” – I don’t have to.

And that’s a good feeling!

A disclaimer: Your tasks and time estimates will vary. But be realistic for YOU. For example, I am a fast writer. Other people can’t crank out 500 words in 30 minutes. But as long as I have a topic, that’s a realistic time frame for me. That’s the result of writing curriculum full-time for six years! But you want to be truthful with yourself.

The important thing is to take a few minutes to do this task. If you don’t you’re either a slave to every thing that comes across your desk or you’re not doing what needs to be done in your business.

Need more help? Then use the system in Plan Your Online Business to work through your “shoulds.”

What did I leave off the list that you consider a “should” or a “must”? Share it in the comments below:

0 Categories : Productivity, Starting Over
Apr
18

Customer Service Hell

by Jeanette

Customer Service Support ProblemsYesterday I sent out a promotion for a product I was quite impressed with. At less than 10 dollars it looked to be a winner. And I was pleased with what I found inside the members’ area.

Keep in mind, I generally only promote products from people I know personally (face-to-face, after months and years of knowing each other). But this marketer has a good reputation and a good product, so I thought I’d share it.

Many of my customers purchased – and I thank you. I appreciate your trust in my recommendations.

And then it started.    While I had personally had a smooth purchase process, my customers were not so lucky. This was the type of promotion where, as the affiliate, I received payments in my paypal account. As far as I can tell, 100% of those who purchased had a problem with getting into the members’ site for the product. Naturally, as my customers, they contacted me – the person they paid.

Confidently I went to the members’ site, logged in, and looked for the support link so that I could tell them MY customers were having problems. No support link.

I went back to the original sales page. No support link.

I went back to my confirmation email. No support link.

I had received an earlier email from this marketer asking me to promote the product. It said to contact him on his Skype address. I tried. No reply.

I went to his personal blog. No support link.

I went back to the original sales offer page. Someone else said they had submitted a ticket to his support desk. I asked where. No reply.

I replied to another email from the marketer saying he had had problems with the WSO but the link was fixed now. I got an automatic reply, giving me the link to his support desk. I breathed a sigh of relief.

I clicked the link – and was taken to his “VIP Affiliate Center”. I didn’t want affiliate links – I wanted help for my people!

Found a link below the lost password to submit a ticket. Still in the affiliate center, but I submitted one anyway, explaining the problems, lack of support and asking where my people could go to get help.

I typed in the captcha below the message to submit the ticket – and a new captcha appeared. Thinking I had typed those hard-to-read letters incorrectly, I typed the new ones and submitted. I did this 5 or 6 times before I saw a tiny one-line message at the top of the screen, telling me my ticket had been submitted. Apparently I submitted it multiple times – because the screen never “closed” to indicate it had been submitted.

Needless to say, it’s been a rough 24 hours in Customer Support Hell. And still no resolution.

So here are the lessons learned.

1. Personally I will no longer promote affiliate offers for people I do not know personally, who I cannot contact at a real support desk or call on the phone.

2. I have refunded all of the orders that came to me.  I could not in good conscience keep the money, given the problems.

3. There should be a link to your support desk on the bottom of every page of every website you have.

4. You should use professional help desk software that lets people know that they have submitted a ticket. Submit a ticket yourself now and then to be sure things are working properly. You want to put yourself in your customers’ shoes.

5. Be careful what you call things and know when to STOP promoting. (My marketing friends are saying Never!). When I have a problem for support, the last thing I want to have to do is sign up as a VIP Affiliate in order to get that support. Likewise, when I get an email saying that I should contact your support desk, the last thing I want is a promotional “have you bought our xyz product” in that email.

It all really goes back to the Golden Rule. Treat your customers as you would like to be treated. Your customers are THE most important part of your business.

34 Categories : Online Business
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